Jeff brings enormous operational and financial clout to IBA through his long-standing expertise in large-scale operational transformations across the banking sector. An acknowledged industry ‘expert’, Jeff is regularly called upon for his smarts across Australian and Asian markets. Jeff’s brilliance was discovered early, when he assumed COO responsibilities for ANZ Qatar at the ripe old age of 28! This was followed by appointments as COO in Vietnam, Taiwan and Singapore. A master at managing complexity and people, Jeff is the consummate leader who is driven to ‘do the right thing by the customer” and a relentless focus on achieving outstanding commercial results. Jeff’s style is characterised by integrity, inclusivity and inquisitiveness and this is reflected in all that he does. A calm and measured manner instils confidence in all, particularly during times of unrelenting pressure. Family and friends are the bedrock of Jeff’s life and he applies the same operational discipline to ensuring they are uppermost and well supported.